Refund Policy

Thank you for shopping at VerdantWay. If you are not entirely satisfied with your order, we're here to help. Our Refund Policy outlines the circumstances under which a refund may be offered, how to initiate a return, and the processes for receiving a refund. This policy was last updated on January 1, 2023.

Cancellation

Orders may be cancelled for a full refund if the cancellation request is made before the order has been prepared. Due to the nature of our business, once an order has been prepared, it can no longer be cancelled.

Returns

Because we offer perishable goods, we do not accept returns once the order has been delivered. However, if you encounter any issues with your order, such as incorrect or damaged items, please contact us immediately.

Refund Eligibility

You are eligible for a refund if:

• The order was cancelled before preparation.
• The delivered items are incorrect.
• The delivered items are damaged and unfit for consumption.

Refund Process

To initiate a refund, please contact our customer service team at +39 081 876 1151, within 24 hours of receiving your order. Provide your order number and a detailed explanation of the issue. We may request photographic evidence for our records.

After reviewing your refund request, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refund Timeliness

Once a refund is approved, it may take up to 7-10 business days for the refund to be reflected on your account. The time can vary depending on the payment provider. If you haven’t received a refund after this period, please check your bank account again before contacting us.

Exchanges

We do not offer exchanges of our products. If you are dissatisfied with an item, please follow the refund process.

Shipping

You will not be responsible for paying for your own shipping costs for returning your item, as we do not accept physical returns for perishable items. In cases of order cancellation before preparation, there are no shipping costs to be refunded.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Phone: +39 081 876 1151
• Address: Pizzeria Bella Napoli, Via Vittorio Emanuele, 75, 80010 Quarto, Italy

Modifications to the Policy

VerdantWay reserves the right to modify this Refund Policy at any time. We will post the updated policy on our website, accessible through the verdantway.site. We encourage customers to frequently check this page for any changes.